FAQ – Frequently Asked Questions
General carpet information
How do I know that the colours of the carpets shown on my screen are accurately displayed?
All our photos and videos depict the carpet’s colors in the most accurate way possible. Due to the differences in computer monitors, color shades may vary slightly.
How accurate is the information regarding each carpet?
We strive to provide our customers with as much information as possible to make the purchase experience as convenient as possible.
Each and every carpet on the Carpet Avenue website has been carefully inspected by our purchasers during the buying process. The carpets are once again inspected with the taking of the photos and will undergo a third and final inspection during the packing stage.
If any information is found to be inaccurate, the customer will always be notified prior to shipment.
Do the measurements of the carpets include the fringes?
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How do I calculate the knot density of a carpet?
The knot density of a carpet is the number of knots per square metre and can easily be calculated on any handknotted carpet you have. Simply chose an even spot on the backside of the carpet and count the number of knots along a 1 cm long line, both vertically and horizontally. Multiply the numbers with each other and then multiply your answer by 10,000 i.e. 3 knots horizontally x 4 knots vertically = 12 x 10,000 = 120,000 knots per square metre.
Why does my carpet shed/fluff?
It is not uncommon for a new carpet to shed, this is nothing to worry about and something that will gradually disappear within the first few weeks of use. The fluff you see is simply excess fibres that were trapped in the pile of the carpet during the cutting process that is now being released and surfacing to the top of the pile.
With some patience and regular vacuuming (1-2 times a week) in the direction of the pile, this will gradually disappear.
There is little use in trying to speed up this natural process – it will only cause extra, unnecessary wear to your carpet.
In Persian carpets you will notice that the shedding stops after a few vacuuming sessions, but in Indian carpets it might take a little longer.
Payment and Security
Which payment methods can I choose from?
You can chose to pay by bank transfer, with credit card (VISA or MasterCard). Simply choose the method you prefer at check-out and follow the indicated steps.
Are the payment methods safe?
Utmost importance is placed to ensure that all transactions on our website are securely handled and processed in accordance with the latest technological security standards.
Orders
How can I buy a carpet?
Once you have found the carpet you are looking for simply click on the black ”add to cart” button to place the carpet in your shopping cart.
If you wish to purchase more than one carpet follow the same steps and add each carpet to your shopping cart.
When you are ready click on the ”proceed to check-out” button and follow the steps. Once you have placed your order you will receive an email confirmation along with an order number.
Can I modify or cancel an order?
If you have placed an order and the payment has been received, your order will be handled at our warehouse. In this case we can not guarantee that your order can be stopped or modified.
In the event that you wish to make any changes to your order please contact our Customer Service Team as soon as possible either by mail at [email protected] or by telephone at +49 176 34410994
Where can I see my order?
Once you have placed your order you will receive an email confirmation along with an ord